Who we are

‘We’, ‘us’ and ‘our’ refer to Claire Francoise Group Pty Ltd ABN 29 132 054 552. We are committed to protecting your personal information and your right to privacy.  We comply with the Privacy Act 1988. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our services. This privacy policy applies to all information collected through our website, and/or any related services, sales, marketing, or events. Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

Your personal information

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our products and services, when participating in activities via our website forms, over the phone, or when in clinic by the way of consent forms.  It is important that all personal information you provide to us is true, complete, and accurate and up to date. as your information is used by us to determine what services and or products are best suited to you. 

Use of personal information

We use the information we collect or receive, to deliver services to you. 
  • We may use your information to provide you with the requested service and or product requests.  
  •  We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails, sms at any time.
  •  We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies. 
  •  We may use your information to fulfill and manage your orders or payments made through us. 
  •  We post testimonials on our website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us.
  •  We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  •  We may use your information to request feedback and to contact you about your use of our services.
  •  We may use your information as part of our efforts to keep our services safe and secure. To enforce our terms, conditions and policies for business purposes, legal and contractual reasons.


We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our services.
How do we keep your information safe? 
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from us is at your own risk. 

Privacy rights

If you believe we are unlawfully processing your personal information, you also have the right to complain to the Office of the Australian Information Commissioner Phone: 1300 363 992 Post: GPO Box 5218, Sydney NSW 2001 Online Form: www.oaic.gov.au 
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share data based on the following legal basis:
  • We may process your data if you have given us specific consent to use your personal information in a specific purpose.
  • business partners. We may share your information with our business partners to offer you certain products, services or promotions.
  • We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Policy updates

We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices. As a consequence we may change this privacy policy from time to time or as the need arises. You may request this privacy policy in an alternative form. 

Privacy contact

If you have questions or comments about this policy, you may phone or contact us via mail to:
153C High Street
Prahran, Victoria 3181

Review, update or delete data we collect from you 

You may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request a review, update, or delete your personal information, please contact us. We will respond to your request within 30 days.